To clear your cache and cookies, please follow the steps below.
For MS Internet Explorer:
- Click Tools at the top of your browser window.
- Select Internet Options from the menu.
- Select the General tab, if it's not already selected.
- Locate the Browsing history section and click Delete.
- In the Temporary Internet Files section, click Delete files If a pop-up window appears, click Yes.
- In the Cookies section, click Delete cookies If a pop-up window appears, click Yes.
For Mozilla Firefox:
- Click Tools at the top of your browser window.